ARTICLE 1 – APPLICATION OF THE GENERAL CONDITIONS OF SALE (GCS)
The present General Terms and Conditions of Sale (GTCS) apply to the reservation made by the customer for all sales of stays made for the accommodations operated by VM59132 in the ValJoly Tourist Resort. These terms and conditions are available to customers on our website. They can also be obtained upon written request to the establishment’s headquarters.
Any reservation implies that the customer fully accepts the present conditions without reservation. They cancel and replace any previous version that may have been put online and/or accepted by the customer.
ARTICLE 2 – BOOKING CONDITIONS
2.1 – Price and payment
The prices of the stays are indicated in euros, including VAT and excluding tourist tax. The applicable rates are those in effect on the day the reservation is made.
For camping site reservations: All rentals are nominative and cannot be transferred. For the reservations of the hirings: Any hiring is name specific and cannot be yielded. The rental becomes effective only with our agreement and after reception of the amount of the deposit of 50% on your stay.
For any delay not reported, the rental / site becomes available 12 hours after the arrival date mentioned on the booking contract. After this period, and in the absence of a written message, the reservation will be null and void and the deposit will be retained by the establishment.
2.2 – Booking modifications
No discount will be given for late arrival or early departure.
2.3 – Cancellation
Any reservation not paid in accordance with the general conditions of sale will be cancelled. For any cancellation received more than 10 days before the start of the stay, 50% of the deposit will be refunded.
2.4 – Withdrawal
The legal provisions relating to the right of withdrawal in case of distance selling provided for by the Consumer Code are not applicable to tourist services (Article L.121-20-4 of the French Consumer Code). Thus, for any order of a stay at the campsite or rental, the customer has no right of withdrawal.
ARTICLE 3 – COURSE OF THE STAY
3.1 – Arrivals and Departures
For rentals and camping: arrivals are from 3pm, departures are before 11am, any day of the week.
3.2 – Deposit
A deposit of 250 euros per accommodation will be required on the day of your arrival. It will be reimbursed to you on the day of your departure, during the opening hours of the reception, after an inventory of fixtures. The invoicing of possible damages will be added to the price of the stay as well as the cleaning if you do not leave the accommodation in a perfect state of cleanliness. If you cannot be present at the inventory, the deposit will be returned to you by mail. These deposits are returned after deduction of any damage, defaults and cleaning costs.
3.3 – Departure
Any return of the key or release of the site after 11am will result in the invoicing of an additional night. Any extension of stay must be made at least 24 hours before the scheduled departure date.
3.4 – Animals
Pets (dogs and cats) are allowed with a supplement of : 2,20€ per animal for the Camping du ValJoly (Camping pitches, Chalets, Roulottes, Yourtes) and 5€ per animal for the Appart-hotels of ValJoly.
3.5 – Rules of Procedure
As required by law, you must adhere to our internal regulations, which have been deposited with the prefecture, posted at our reception and a copy of which will be given to you on request.
ARTICLE 4 – LIABILITY
The company VM59132, manager of the Val Joly tourist resort, declines all responsibility for damage to the camper-caravanner’s equipment caused by the camper-caravanner himself; insurance for your equipment in terms of civil liability is compulsory (FFCC, ANWB, ADAC…).
ARTICLE 5 – INSURANCE – IMPROVEMENT – THEFT
The customer certifies that he/she has taken out civil liability insurance to cover any damage caused in the establishment during the period of his/her stay. The customer must ensure the custody of the goods and materials brought by himself. The student is invited to take out specific insurance in the event of the presence of large equipment or valuable goods, insofar as the establishment cannot be held responsible in the event of damage to or theft of said goods. The customer is responsible for all damage caused by himself and undertakes, in case of damage to the premises made available, to bear the costs of restoring these premises. In no case shall the establishment be held responsible for damages of any nature whatsoever, in particular fire or theft, which may affect the objects or materials deposited by the customer during the accommodation. Likewise, any parcel, package, etc. delivered to the establishment before and during the stay may be received by the reception of the establishment but in no case will the latter be responsible for any incident, deterioration, loss, incorrect number of parcels, damaged parcel, or any problem with the delivery.
The customer undertakes to contact the supplier or the carrier directly in the event of a problem. The customer and his insurers waive all recourse against VM59132, its staff and its insurers for any direct or indirect prejudice resulting from the total or partial destruction of all equipment, movable objects, fittings, valuables, goods, as well as the deprivation or disturbance of use of the premises.
ARTICLE 6 – BREACHES, DAMAGE BY THE CUSTOMER
The customer agrees and undertakes to use the room, apartment or chalet in a respectful and responsible manner. Also, any behavior contrary to good morals and public order will lead the manager to ask the client to leave the establishment without any compensation and/or without any refund if a payment has already been made.
Deposit for the accommodation at the time of taking possession: a deposit of 250€ is requested to answer for any damage that could be caused to the rented property or to the objects guaranteeing it.
The customer agrees not to bring additional persons without the express permission of the operator, and not to sublet the accommodation. If this is not the case, the management of the establishment has the right to refuse the rental of the room, apartment or chalet and to keep the deposit.
ARTICLE 7 – FORCE MAJEURE
The obligations contained herein shall not be applicable or shall be suspended if their performance has become impossible due to a case of force majeure such as act of public authority, hostilities, fait du Prince, natural disaster, fire, flood, strikes without notice… The parties shall use their best efforts to prevent or reduce the effects of non-performance of the contract caused by an event of force majeure; the party wishing to invoke an event of force majeure shall immediately notify the other party of the beginning and end of such event, without which it shall not be relieved of its responsibility.
ARTICLE 8 – CLAIMS AND DISPUTES
In case of dispute, claim or disagreement on a part of the invoice, the Customer is obliged to pay without delay the part not disputed and to indicate in writing to the establishment concerned, the reason and the amount of the dispute, within 7 days from the date of the end of the accommodation. After this period, the service and the billing are considered accepted and cannot give rise to any subsequent claim from the Customer.
These General and Special Conditions and more generally any dispute arising from these General and/or Special Conditions relating to the offers and services or related in any way to the use of the Site shall be governed by and construed in accordance with French law and by the French courts.
FOR PROFESSIONALS AND GROUPS
The information and services on the website are offered by the company VM59132, manager of the ValJoly tourist resort, or indirectly and more widely all legal entities providing services under the banner of “ValJoly tourist resort”. Some services presented are managed by partners, the company VM59132 can not be held responsible for the quality of their services even if we regularly control the good performance of their services.
The present Conditions are applicable to the reservation of accommodation and complementary services on the ValJoly tourist site for group reservations as defined in the article “Definitions”.
The Customer acknowledges having all the necessary information on the Site and in particular:
- All information on the company VM59132, which can be consulted in the “Legal Notice” section
- The description of the services offered to customers
- These general conditions and the special conditions applicable to each service offer
- The rates
The internal regulations applicable to the stay in our accommodations are integrated to the present general conditions. We reserve the right to change these terms and conditions or any information contained on the Site at any time without notice. The general and special conditions are those in force at the date of confirmation of your reservation on the Site. They cancel and replace any general conditions of sale previously put online.
- Package: special offer allowing to benefit from an offer of complementary products or services for a fixed amount or at advantageous tariff conditions
- Seminar : stay of a group for a working meeting
- Corporate: group travel for business purposes
- Customer: any person making a reservation for private or professional purposes, professional meaning “outside the hotel industry”.
- Group customers: reservation by a customer of a number greater than or equal to 5 rooms or greater than or equal to 10 people
The present General Terms and Conditions of Sale, hereinafter referred to as GTC, apply to services provided for the organization of seminars, accommodation and catering for leisure, school and corporate groups.
The T&Cs are sent to the Customer with the quotation, and the acceptance of the latter by the Customer implies acceptance of the T&Cs. In the event that they differ, the provisions on the quotation shall prevail over these GTC.
ARTICLE 1 – BOOKING CONDITIONS
All reservations are confirmed after the return of the contract/quote established by the ValJoly Tourist Station, signed with the apposition “Good for Agreement” and 50% of the amount of the quote will be requested as a deposit. A copy of the quotation and the GTC must be accompanied by the amount of the deposit referred to in the article “Terms of payment”. In the absence of payment of the deposit, the company VM59132 will not guarantee the availability of the accommodation or activities reserved.
ARTICLE 2 – METHOD OF PAYMENT
The terms of payment are as follows:
- A deposit of 50% of the total amount including VAT of the estimate must be paid at the time of the confirmation of the reservation.
- The remaining 50% must be paid upon departure of the client.
- Extras, such as drinks or additional services not included in the quote, must be paid for by the Client at the time of departure.
If the Client wishes to have extras, such as meals, drinks, activities, laundry, etc., paid for by each participant, he/she must inform the establishment in advance and in writing. In the absence of payment by the participants, the said extras will be invoiced to the Client who will be jointly and severally responsible for their payment. Failure to pay on time is considered a total cancellation of the reservation, governed by the article “Reservation Cancellation”.
ARTICLE 3 – ACCOMMODATION, ROOMING LIST, HOURS
The Customer must communicate in writing to the reservation service of the ValJoly Tourist Resort at the latest 10 days before the planned date of arrival at the establishment the rooming list: list of names of participants, by type of accommodation (single/double/twin).
The accommodations are available from 3pm on the day of arrival and must be vacated by 11am on the day of departure. Any delay beyond this time limit may result in the invoicing of an additional night at the posted public rate.
ARTICLE 4 – RESTORATION
The customer must inform the establishment in writing at least 10 days before the date of arrival at the ValJoly Tourist Station of his choice of catering (menu, buffet, cocktail…). Catering not consumed as part of a package cannot result in a reduction in price. The customer will take care, at the time of the reservation, to indicate the diets or other food constraints. The customer will not be able to bring in any drinks or food services from outside.
ARTICLE 5 – MODIFICATION AND/OR CANCELLATION
The reduction of the number of participants, concerning accommodation, meals and meetings, as well as the change of date of the meeting or seminar, are considered as a partial cancellation and are governed by the following.
If no deposit is received upon confirmation of the reservation, the establishment reserves the right to cancel the reservation. For all cancellations we will keep a part of the amount paid depending on the date of cancellation.
- At D-90 days: refund of 50% of the deposit paid, or deferral of the deposit to a later date.
- From 90 to 60 days before the arrival date: 20% of the total amount of the service.
- From 60 to 30 days before the date of arrival: 30% of the total amount of the service is retained.
- From 30 to 15 days before the arrival date: 50% of the total amount of the service.
- Less than 15 days before the arrival date: 85% of the total amount of the service.
- No-show on the day of the beginning of the service: 100% of the total amount of the service.
Exceptionally, and according to the agreement of the establishment, the number of employees can be modified within the limit of 10% downwards compared to the number of employees indicated in the estimate, without charge on D-15.
ARTICLE 6 – FAILURE TO PAY
6.1 – Group global invoice :
Our invoices are payable upon receipt. In the event of non-payment by the contractual due date, late payment penalties are due from the day after the due date of the invoice at a rate of 15% per year, applied to the amount of the invoice including VAT. In addition, a fixed penalty equal to 15% of the sums due will be payable in the event of contentious recovery.
6.2 – Individual Invoice :
Individual invoices will be paid upon departure. Any unpaid invoices will be attached to the overall invoice and will be paid by the group leader who will be responsible for collection.
ARTICLE 7 – ACCEPTED MEANS OF PAYMENT
Cash, Bank transfer, Credit cards (Visa, Mastercard), Bank cheque and vacation cheque.
ARTICLE 8 – RECOMMENDATIONS
The customer agrees not to invite any person whose behavior is likely to be prejudicial to the establishment, the latter reserving the right to intervene if necessary.
The provider asks the customer to respect the site and its various resident customers as well as the staff. In the event of excessive behavior, damage or complaints from other guests for any significant nuisance created by a group, the management of the establishment reserves the right to limit the consumption of alcohol and to pass on the costs incurred as compensation to the group or seminar bill.
The customer will make sure that the participants and their guests respect all the rules and regulations of the establishment, in particular the ban on smoking in the accommodations.
ARTICLE 9 – FORCE MAJEURE
The establishment cannot be held responsible for damages caused by a delay or failure due to a case of force majeure or an event beyond its control, such as, but not limited to, an act of public authority, hostility, war, natural disaster, fire, flood, strike, power or gas cut, heating system failure…
In the event that the performance by the establishment of its obligations contained herein is hindered by such a case of force majeure or similar, the establishment shall immediately notify the Client, who shall not be entitled to claim any compensation on this account. The parties shall use their best efforts to prevent or mitigate the effects of a breach of contract caused by such an event.
ARTICLE 10 – AFTER SALES / CLAIMS
Any complaint must be sent to VM59132 by registered letter with return receipt, within 15 days following the departure of the stay that is the subject of the said complaint. After this period, no claim can be taken into account.
ARTICLE 11 – RULES OF PROCEDURE
11.1 – Occupancy of accommodation :
For safety reasons and for insurance purposes, the accommodations cannot contain more occupants than described in the safety register.
Any request for an additional occupant (children and babies) must be mentioned at the time of reservation and accepted by the ValJoly reservation service, subject to the availability of rooms that can accommodate the number of occupants requested. The use or provision of a baby bed must be subject to prior agreement from the ValJoly reservation service.
11.2 – Disciplines :
Good physical and moral conduct is required. Acts that may cause public inconvenience, disturbance or damage to property are prohibited. We encourage our customers to be respectful of each other and our staff.
11.3 – Our accommodations :
Our accommodations are non-smoking.
In application of the Decree n°2006-1386 of 15/11/2006 fixing the conditions of smoking in the places assigned to a collective use, any customer not respecting this provision will be immediately invoiced of a minimal compensation of 150€ as degradation and compensation of the additional cleaning expenses. If the infraction is noticed after the departure of the client, the company VM59132 reserves the right to withhold the said amount from the credit card of the client at fault as damage and compensation. An invoice will be established and sent to him.
VM59132 may charge a cleaning fee of at least 150€ if the room is left in a condition requiring additional cleaning or drying and dehumidifying time.
11.4 – Object of value :
The establishment or its staff cannot be held responsible for loss and/or theft of any kind.
11.5 – Degradation and damage :
Any damage noted in the accommodation or in the common areas of the establishment will be invoiced on the basis of the replacement or restoration of the damaged property as well as the loss of use.
ARTICLE 12 – INSURANCE – IMPROVEMENT – THEFT
The Client certifies that he/she has taken out civil liability insurance to cover any damage caused in the establishment during the period of his/her stay. The Client must ensure the custody of the goods and materials brought by himself. The student is invited to take out specific insurance in the event of the presence of large equipment or valuable goods, insofar as the establishment cannot be held responsible in the event of damage to or theft of said goods.
The Customer is responsible for all damage caused by himself and undertakes, in case of damage to the premises made available, to bear the costs of restoring these premises. In no case shall the establishment be held responsible for damages of any nature whatsoever, in particular fire or theft, which may affect the objects or materials deposited by the Client during the accommodation.
Likewise, any parcel, package, etc. delivered to the establishment before and during the stay may be received by the establishment’s reception but in no case will the latter be responsible for any incident, deterioration, incorrect number of parcels, damaged parcel, or any problem with the delivery. The Customer undertakes to contact the supplier or the carrier directly in the event of a problem.
The Customer and his insurers waive all recourse against the Company VM59132Its staff and its insurers for all direct or indirect damages resulting from the total or partial destruction of all materials, movable objects, fittings, any values, goods, as well as the deprivation or the disturbance of the use of the premises.
ARTICLE 13 – PERSONAL DATA
Your personal data is collected by the company VM59132. The person in charge of processing is the company VM59132, the data are integrated in its database. Some of the data is necessary to manage your reservation and will also be used to send you information and/or promotional offers on products and services.
The term “personal data” refers to information that identifies you as an individual. The data is derived from the registration of information requested during a reservation, a request for information, a subscription to the newsletter.
You agree to the collection, use and transmission of your personal data for the purposes described above. The processing of personal data is based on Article 6 (1) of the General Data Protection Regulation and the amended Data Protection Act.
In accordance with the regulations, we are committed to preserving the confidentiality of the personal information we collect. However, in the context of the performance of its services and in the legitimate interest of the company VM59132, the data collected by the company VM59132 may also be communicated to its service providers and to authorized bank card or payment system companies.
ARTICLE 14 – SATISFACTION
In order to improve the quality of reception of our customers and our services, we inform you that you may receive a satisfaction survey.
ARTICLE 15 – CONDITIONS OF USE OF THE SITE
If you are required to create a password or account, you will be responsible for the information provided in your account and for maintaining the confidentiality of the password. We are not responsible for any errors, communication failures or other malfunctions or lost or stolen transactions, transmissions, messages or entries or unavailability of the site due to necessary maintenance or computer failures, including for mobile devices as well as any disruption of Internet access.
We are not responsible for any inaccuracies or technical errors that may appear on the site due to unintentional reasons. Reservations affected by such errors may not be honored.
Links that may appear on our site do not imply our agreement with their content and you will use them at your own risk without any liability on our part. You will not link our site to any other site without our written consent.
ARTICLE 16 – INTELLECTUAL PROPERTY
The contents of the Site, including but not limited to text, software, photographs, images, graphics, illustrations, artwork, videos, music, sound, and names, logos, trademarks and service marks, are the property of VM59132 or its licensors or suppliers.
This content is protected by copyright, trademark or other laws. No right, title or interest in the Content is granted by your use of the Site, other than a right to view the Content using a conventional Internet browser for ordinary Internet browsing. All other uses, including making copies of the content of the Site, are strictly prohibited.
You may not modify, reproduce, retransmit, distribute, disseminate, sell, publish, broadcast or circulate such content for any purpose other than personal, non-commercial use (or the legitimate activities of a travel agent or travel professional) without the written permission of VM59132.
ARTICLE 17 – DISPUTES
Applicable law: The present general and particular conditions and more generally any dispute attributable to the present general and/or particular conditions concerning the offers, services or related in any way whatsoever to the use of the Site will be governed and interpreted according to French law and by the French courts.